Terms and Conditions for Offline German Courses.

• 1. Course fees and exam fees must be paid in full at the time of admission. No instalments allowed.
• 2. All Candidates applying for the A1 courses must pay Rs. 5000 while registering for the said course, which will be adjusted against the total course fee.
• 3. Registration fee once paid is not refundable. However, the candidate may be permitted to shift the admission to the next immediate batch within a financial year.
• 4. Course fee will not be reimbursed after three days of starting a course. Should the candidate decide to discontinue within three days of starting the course, the course fees will be returned after deducting from it the taxes paid to the tax authorities.
• 5. Those who have paid 5,000 Rupees and registered their names for the courses, MUST report at the Goethe-Zentrum at the latest on the second day after starting the class. Registration of those who fail to do so without valid, written information will be cancelled without any further notice. Medical certificate from a registered, modern medical practitioner has to be produced in the case of medical emergencies.
• 6. The course fees include the text books for the respective course.
• 7. For all online & offline courses, the student must have attended at least 70% of the lesson units, in order to be promoted to the next level after the internal test or after passing the international exam.
• 8. Those who do not wish to write the examination in a particular course, can apply for a participation certificate, provided they have attended at least 70% of the classroom sessions

Terms and Conditions for Online German Courses.

• 1. All conditions related to the payment for Offline German Courses will also be applicable for the Online German Courses.
• 2. The camera must be turned on for the entire duration of the online course.
• 3. If the camera is not turned on even after three repeated requests from the teacher, the concerned student will be marked absent.
• 4. If the student continues to keep the camera turned-off consecutively on two days, he/she will be removed from the online course.
• 5. The students are expected to respond to the questions of the teachers in class. Those who do not respond will be marked absent.
• 6. Such students will be informed that they will no longer be allowed to continue with the online course.

Terms and Conditions for Registration for Goethe Certificate Examinations

• 1. Dates for sending the email for examination seat will be published on the official website 45 days before the actual examination dates.
• 2. An email with the required personal details MUST be sent within the stipulated time to exams@goethe-zentrum.org.
• 3. No email received after the given time slot will be entertained.
• 4. Candidates will be selected on the basis of the seats available for the examinations and on a first-come-first-served basis, without any discrimination of any kind.
• 5. Such candidates will receive a confirmation mail from the Goethe-Zentrum, requesting them to come to the office IN PERSON to complete the registration process and make the payment.
• 6. Exam fees must be paid in full at the time of registration.
• 7. Fees can be paid by Cash, Cheque, Demand Draft or by online transfer.
• 8. Should any candidate fail to appear for any part of the examination due to any reason other than personal illness, he/she will have to pay full examination fee for writing the missed part or entire examination at a later date as determined by the Goethe-Zentrum.
• 9. A formal medical certificate has to be produced by such candidates before applying for re-registration for an examination or part of it.
• 10. For any suggestions, complaints or remarks, please use the email address feedback@goethe-zentrum.org. Such emails will be answered ONLY, if the sender has mentioned his/her name, address and contact number in the email. Anonymous emails without name and address will not be entertained.

Requests for personal inspection of the answer sheets

• 1. The examination candidates may request to view their answer sheets of the Goethe Certificate Examination they have written either at Goethe-Zentrum Trivandrum or Kochi.
• 2. For such inspection of the answer sheets, the examination candidates MUST send an E-mail within 14 days from the date of publication of the examination result to sobhana.panicker@goethe.de. Any request received after the above stated period WILL NOT be considered.
• 3. The personal inspection of the examination papers is conducted at the Goethe-Institut Delhi. The concerned candidate will have to be present in person at the Goethe-Institut Delhi on the given date. Minor candidates must be accompanied with a parent or guardian.
• 4. The personal inspection of the examination paper of any such candidate will take place only in the presence of an examination official of the Goethe-Institut. Only the applicable answer sheet and the evaluation sheet will be shown to the concerned candidate, and it is absolutely prohibited to take photographs or make copies of such answer sheets during this process. No question papers will be presented to the candidates and neither will they be given any individual counselling.
• 5. In case the candidate cannot come for paper viewing in person, a final report is sent via E-Mail after the paper viewing is done.
• 6. There is no facility of re-evaluation or rechecking of the answer sheets.
• 7. Personal inspection of the answer sheet is intended as an opportunity for such candidates to get an orientation in their performance.
• 8. No further correspondence will be entertained after completion of the personal inspection and a report has been sent by mail to the concerned candidate.

Email Id's for enquiry and feedback

• General enquiry: office@goethe-zentrum.org
• Courses: courses@goethe-zentrum.org
• Exams: exams@goethe-zentrum.org
• Exam registration: exams.registration@goethe-zentrum.org
• For any complaints, suggestion, remarks, feedback: feedback@goethe-zentrum.org
  Should a satisfactory solution not be reached, then the complaint should be addressed in writing to Ms. Sheena Syed, Head - Language Courses & Examinations at: sheena@goethe-zentrum.org